Thank you for purchasing outdoor products from our online store. We are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, here is our refund and return policy:
- Refund and Return Time Limit
You can apply for a refund or return within 7 days of receiving the product.
Late applications will not be entertained.
- Returnable Items
All unused items, including canvas bags, camping stoves, camping mattresses and tents, can be returned.
Items must be in their original packaging with all tags, accessories and manuals attached.
- Return Process
Please contact us through our customer service email ([email protected]) and provide your order number and reason for return.
You will receive a Return Merchandise Authorization (RMA) number and return address.
Please mail the item to the return address provided and include your order number and RMA number in the package.
- Refund Processing
Refunds will be processed after we receive and inspect the returned item, which usually takes 3-5 business days.
Refunds will be made to your original payment method.
- Shipping costs
Unless the product is defective or wrong, the shipping costs of the return are generally borne by the customer.
If the return is caused by us sending the wrong product or the product is defective, the shipping costs will be borne by us.
- Non-returnable products
The following products will not be accepted for return once opened or used:
Unless there is a manufacturing defect, the following products are not returnable: Used and damaged
- Questions and questions
If you have any questions or need further information, please feel free to contact our customer service team. We will do our best to help you.
Thank you for your understanding and support!